Terms of service

OVERVIEW

Welcome to INATELY. Throughout the site, the terms “we”, “us”, and “our” refer to INATELY. INATELY operates this online store and website, including all information, products, tools, and services available to you conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website or purchasing from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional policies referenced herein, including our Refund Policy and Privacy Policy.

If you do not agree to these Terms, please do not access or use our website or services.

SECTION 1 — ELIGIBILITY & ACCOUNT

By using this website, you confirm that:

  • You are at least 18 years old or accessing the website under parental supervision
  • All information provided by you is accurate and complete
  • You are responsible for maintaining the confidentiality of your account and order details

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

SECTION 2 — PRODUCTS & SERVICES

INATELY offers beauty, self-care, wellness, skincare, and personal care products through our online store.

We make every effort to display product images, descriptions, and colors accurately. However:

  • Actual product appearance may vary slightly due to lighting, device screens, or manufacturing variations
  • Product packaging may change without prior notice

Our products are intended for personal use only and not for resale.

SECTION 3 — PRODUCT USAGE DISCLAIMER

Our products are designed for general beauty, wellness, grooming, and self-care purposes only.

We do not guarantee:

  • medical results
  • hair regrowth
  • acne treatment
  • skin healing
  • or any therapeutic outcomes

Customers should use products according to the instructions provided. INATELY shall not be held responsible for misuse, allergic reactions, improper handling, or individual skin/scalp sensitivities.

If irritation occurs, discontinue use immediately and consult a professional if necessary.

SECTION 4 — ORDERS & PAYMENTS

Once an order is placed:

  • You will receive an order confirmation
  • Orders are subject to acceptance and availability
  • We reserve the right to cancel or refuse any order at our discretion

Accepted payment methods may include:

  • UPI
  • Debit/Credit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery (COD)

For COD orders, we reserve the right to verify orders before dispatch.

SECTION 5 — PRICING

All prices listed on the website are in INR (₹) and are subject to change without notice.

We reserve the right to:

  • modify product pricing
  • discontinue products
  • limit quantities
  • cancel promotional offers

In case of pricing errors, we reserve the right to cancel affected orders.

SECTION 6 — SHIPPING & DELIVERY

We aim to process and dispatch orders as quickly as possible.

Estimated delivery timelines are provided for convenience only and may vary depending on:

  • customer location
  • courier delays
  • weather conditions
  • operational issues

INATELY is not responsible for delays caused by courier partners or circumstances beyond our control.

Customers are responsible for providing accurate shipping information. Orders returned due to incorrect address or unreachable contact details may incur additional shipping charges.

SECTION 7 — RETURNS, REFUNDS & UNBOXING VIDEO POLICY

Returns and refunds are governed by our Refund Policy.

For damaged, defective, wrong, or missing products:

  • Customers must provide a proper unboxing video starting from opening the sealed package without cuts or edits
  • Claims without unboxing proof may not be eligible for refund or replacement

Returned products must be unused and in original packaging.

SECTION 8 — INTELLECTUAL PROPERTY

All content on this website including:

  • logos
  • graphics
  • product images
  • videos
  • banners
  • text
  • branding

is the property of INATELY and protected under applicable intellectual property laws.

Unauthorized copying, reproduction, or commercial use is strictly prohibited.

SECTION 9 — THIRD-PARTY SERVICES

Our website may use third-party services including:

  • Shopify
  • payment gateways
  • shipping providers
  • analytics tools
  • social media platforms

We are not responsible for the policies, content, or operations of third-party services.

SECTION 10 — LIMITATION OF LIABILITY

INATELY shall not be liable for:

  • indirect or incidental damages
  • delivery delays
  • product misuse
  • allergic reactions
  • temporary website interruptions
  • loss arising from use of our products or services

Customers use products at their own discretion and responsibility.

SECTION 11 — PROHIBITED USES

You agree not to use our website:

  • for unlawful purposes
  • to commit fraud
  • to distribute harmful code
  • to abuse or harass others
  • to violate intellectual property rights
  • to interfere with website security

Violation of these Terms may result in termination of access to our services.

SECTION 12 — PRIVACY

Your submission of personal information through the store is governed by our Privacy Policy.

We take reasonable steps to protect customer data but cannot guarantee complete security of online transmissions.

SECTION 13 — CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time without prior notice.

Continued use of our website after changes constitutes acceptance of those changes.

SECTION 14 — GOVERNING LAW

These Terms shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from the use of our services shall be subject to the jurisdiction of the courts located in India.

SECTION 15 — CONTACT INFORMATION

For any questions regarding these Terms & Services, please contact us:

INATELY
📧 inatelystore@gmail.com
📞 +91 7356683993